Self-exclusion

If you think you are spending too much time or money gambling in an arcade, betting shop, bingo venue or casino then ask staff for more information about self-exclusion schemes, or use the links below to join national self-exclusion schemes for each type of gambling.

Self-exclusion means asking a gambling provider to exclude you from gambling with them for a length of time, usually between six and twelve months but this can be for up to five years for online gambling. All gambling providers in Britain must provide consumers with this option, allowing any customer who has followed the procedure to request self-exclusion to be refused service and prevented from gambling during this time period.

Please then consider also calling the National Gambling Helpline who can offer you free, confidential advice and counselling as our experience is that self-exclusion can be helpful but will be more effective if you also give us a call. 

National self-exclusion schemes

New multi-operator schemes are being introduced across the five main sectors of the gambling industry to allow you to exclude yourself from each of those forms of gambling across the whole of Great Britain.  
 
How the schemes work:
  • You will be excluded for a minimum six month period (12 months for betting shops) 
  • You will have to supply proof of identity including a photo
  • You will be removed from all marketing databases and you will not be contacted during the period of your self-exclusion
  • You cannot leave the scheme before the exclusion period has expired
  • If you leave the scheme once the self-exclusion period has expired you will not be automatically added to any marketing databases
By joining self-exclusion schemes you are agreeing that:
  • the information you provide to join a scheme will only be shared with operators within the specific scheme
  • you will stay away from the venues from which you have self-excluded
It is up to you to keep to your self-exclusion agreement but the company and the staff will do all they reasonably can to help you. If you visit a venue from which you have self-excluded you will be asked to leave and the other venues in the scheme will be informed.
 
Read more about the emerging multi-operator scheme here: http://optintoselfexclude.info/
 
 
 
The individual sectors are making self-exclusion schemes available, and further information on each sector can be found below:

Arcades

You can nominate the arcades you wish to self-exclude from. This facility will be available across all arcades nationally from Spring 2016. 
 

Betting shops

You can nominate the betting shops you wish to self-exclude from. These are usually identified by you as those that are close to your home, your work or other activities. To self-exclude from more than one bookmaker in your area, call the self-exclusion helpline on 0800 294 2060.  For further details, click here
 

Bingo venues

To self-exclude from licensed bingo premises across Great Britain, the quickest way to register is at your local bingo club.  Alternatively, you can do so online if you click here.
 

Casinos

 

SENSE allows people who believe they have a problem with their gambling to voluntarily enroll in a scheme to exclude themselves nationally from all land-based casinos in the UK.  For further information, click here.

Online gambling

If you want to self-exclude from an online (remote) gambling company then you will need to contact each of the companies with which you hold an account. This can usually be done on the responsible gambling pages of the website. You can also get email addresses and telephone numbers for online gambling companies that are part of the Remote Gambling Association here.
 
No date has yet been announced for this facility to be available across all gambling websites nationally. 
 self exclusion

Blocking software

If you are worried about online gambling then you can download a 'site blocker', which can block access to on line gambling sites. You can find further information on blocking software here: www.gamcare.org.uk/get-advice/what-can-you-do/blocking-software.