Responsible gambling measures

  • Preventing underage gambling

    Operators must ensure that they prevent underage gambling.

  • Providing information to customers

    Operators must make sure that you can easily obtain information on how to gamble responsibly.

  • Helping problem gamblers

    Staff must be trained to recognise the signs that may show that a person has a gambling problem, and must know what to do when they have concerns about a customer.

  • Self-exclusion

    Operators must have procedures in place allowing you to self-exclude for a length of time – usually between six months and five years.

  • Credit

    Not all gambling operators allow you to use your credit card. Some operators allow you to set a deposit limit. Operators themselves cannot either provide credit or enable the giving of credit for gambling.

  • Making sure gambling is 'fair and open'

    Operators must ensure that the terms by which gambling is offered are not unfair.

  • Marketing and advertising

    Gambling advertising is monitored by the Advertising Standards Authority and must be socially responsible. New rules come into force on 1st September 2007.

  • Complaints and disputes

    All operators must have a procedure to deal with customer complaints and disputes.