Helping problem gamblers
Staff must be trained to recognise the signs that may show that a person has a gambling problem, and must know what to do when they have concerns about a customer.
If staff have genuine concerns that you may have a gambling problem, they will decide whether to discuss this with you. How they actually do this is up to each operator to decide. Options might include providing you with leaflets, or explaining self-exclusion to you and offering you the choice of self-excluding.
In certain circumstances staff may refuse to serve you, or may decide that it is in your best interests to bar you from their premises.