Frequently Asked Questions

  • I think someone I am close to has a gambling problem. Who can I call?

    There are a variety of sources of help and advice available.

    GamCare is a charity that provides counselling for anyone who is experiencing difficulties from gambling. It also offers online advice on self-help strategies and practical advice to family and friends of people experiencing problems.

    Call the helpline on 0845 6000 133 (8am until midnight, 7 days a week) or visit http://www.gamcare.co.uk/

  • Where can I find out more on the laws about gambling?

    Most gambling in Britain is regulated by the Gambling Commission. You can contact the Commission through their website at www.gamblingcommission.gov.uk or via telephone on 0121 230 6666.

    The National Lottery is regulated by the National Lottery Commission. You can contact the Commission through their website at http://www.natlotcomm.gov.uk or via telephone on 0207 016 3400.

    Spread betting is regulated by the Financial Services Authority. You can contact the Authority through their website at www.fsa.gov.uk or via telephone on 0207 066 1000.

  • I wish to make a complaint about gambling. Who can I contact?

    If you would like to make a complaint about a gambling advertisement, contact the Advertising Standards Authority via their website at www.asa.org.uk or call 0207 492 2222.

  • Can I set a spending limit on my online gambling account?

    Many gambling operators let customers limit the amount of money that they can put into their account on a daily and/or weekly basis. Most operators offer self-exclusion – allowing customers to close their account or accounts for a period. For more information, look for a link to ‘help’, ‘responsible gambling’ or ‘social responsibility’ on your gambling provider’s website, or approach them directly.

  • I would like to make a comment on this website – who do I send it to?

    We value feedback on this website and welcome suggestions on how to improve it.

    Send any comments to info@gambleaware.co.uk

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